ORDERS

 

Payment 

Full deposit (50% of total amount) required on date of confirmation. Final amount due 12 weeks prior to event. 

 

Cancellations

Customers can cancel orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations.

 

"For larger bespoke orders, if your order is cancelled three months (or more) before the date booked, we will issue the full deposit refund. 

Unfortunately we do not offer any refunds for cancellations within three months of the event, only date changes if we are told well in advance and have the availability. 

If an event needs to be cancelled due to Covid-19 related issues the above still applies. Once a booking has moved, we are unable to move again and if cancelled no refund will be given."

 

Order Changes

Customers can amend orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.

 

Date Holding

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates without deposit

 

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FOOD/PRODUCTS

 

Seasonal Produce & Supplier Availability

"As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. 

Although the majority of our menus are fixed, there may be slight changes season to season. 

We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs and edible flowers 

We will always use an alternative or use more of another product to compensate. "

 

Food Handling

"It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. 

By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. 

Little Graze Company will not be held responsible for any adverse reactions to our food consumed after this time."

 

Dietary Requirements & Allergies

"Please notify of any allergy and dietary requests when booking, however we cannot accommodate special allergy requests due to high risk of contamination. 

If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:"

 

Celery

Cereals containing gluten (including

Wheat, rye, barley and oats)

Crustaceans

Eggs

Fish

Lupin

Milk

Molluscs

Mustard

Tree nuts (including almonds,

Hazelnuts, walnuts, brazil nuts,Cashews,

Pecans, pistachios and macadamia nuts)

Peanuts

Sesame seeds

Soybeans

Sulphur dioxide and sulphites

 

Little Graze Company are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

 

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SOCIAL MEDIA

Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.

 

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DELIVERY 

 

Travel Charges

Travels costs are worked out on mileage. We base our rates on the standard 45p per mile.

 

Parking

Onsite parking is required for us to unload. So please let us know if this is not the case.

 

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INVENTORY

 

Tablescape

For events set up with inventory the inventory form must be signed by the client once 

we have completed the delivery and set up the job. Any items that are lost or damaged after the inventory has been signed 

will incur a charge at retail value. All equipment boards, sharing platters and props are for hire only and will be collected by us or must be returned within 48 hours